Evaluation

Group Name*

Individual Contact*

Who did you work with from the Conference Operations office to set up your conference?

Marc Quiachon only
Terri Gengler only
Both Marc and Terri

Who was your assigned Community Director?

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Communication before the conference

Communication after the conference

Ensuring check-in went smoothly

Ensuring check-out went smoothly

Overall satisfaction

Do you have any feedback regarding your assigned Community Director?

HOUSING

Did the Conference Operations office assist you with arranging housing?

Yes
No

Was your group able to reside in your first building of preference?

Yes
No
Not applicable

If not, were you satisfied with your alternative location?

Please select the building that your group stayed in. If your group stayed in more than one building, you will have the ability to answer questions for each building.

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied, 6-Not Applicable

Lobby/common area space in the building

Building location to parking

Building location to meeting/athletic space

Condition of bathrooms

Condition of bedrooms

Security of building

Did your group use another building for housing?

Yes
No

Please select the next building that your group stayed in.

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied, 6-Not Applicable

Lobby/common area space in the building

Building location to parking

Building location to meeting/athletic space

Building location to dining

Condition of bathrooms

Condition of bedrooms

Security of building

Did your group use another building for housing?

Yes
No

Please select the next building that your group stayed in.

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied, 6-Not Applicable

Lobby/common area space in the building

Building location to parking

Building location to meeting/athletic space

Building location to dining

Condition of bathrooms

Condition of bedrooms

Security of building

Any additional information you’d like to provide concerning your stay

Please rate housing student staff working in the building using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Courteousness

Knowledge of the campus

Appearance/Dress

Ability to answer questions or get answers to your questions

Did you stay in the hall with your group?

Yes
No

DINING

Did the Conference Operations office assist you with arranging dining in the dining hall?

Yes
No, we arranged dining directly with Carolina Dining Services
No, we do not arrange any dining in the dining hall

Please rate the group’s dining experience using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Seating for your group

Dining times

Food options

Adherence to known food allergies

Overall satisfaction with food

Were you physically present at the meals that your group attended?

Yes, all meals
Some meals
No

PARKING

Did the Conference Operations office assist you with arranging parking?

Yes
No, we arranged parking directly with UNC Public Safety
No, we do not arrange any parking for our participants

Please rate parking using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Ability to obtain parking passes for all those who requested one by the due date outlined from Conference Operations

Knowledge provided from Conference Operations regarding possible parking locations that are available in the summer for camps/conferences

Location of parking

Cost of parking

Management of move-in traffic

Did your staff hand out the parking passes to your participants?

Yes
No

Did Conference Operations staff hand out the passes to your participants?

Yes
No

If you did not have parking monitors to assist with parking instructions and directions during move-in and/or move-out, would it have been beneficial for your group to have had this?

Yes
No

Any additional information you’d like to provide regarding parking?

CLASSROOMS/AUDITORIUM SPACE

Did the Conference Operations office assist you with arranging classrooms/auditorium space?

Yes
No, we arranged classrooms/auditorium space directly with the UNC Registrar’s Office
No, we do not arrange any classrooms/auditorium space

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Arrangement of room spaces

Conference Operations knowledge of the campus class rooms and bed spaces

Classroom technology (projector, screens, etc.)

Overall satisfaction

Any additional information you’d like to provide regarding classrooms/auditorium space?

LINENS

Did the Conference Operations office assist you with arranging linens?

Yes
No

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Linen present in all rooms that were listed on the completed roster you provided prior to arrival

Promptness with additional linen needs during move in

Response to linen needs during the stay after move in

Any additional information you’d like to provide regarding linens?

INTERNET

Did the Conference Operations office assist you with arranging Internet in the residence hall?

Yes
No

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Wireless signal strength in residence halls

Access to network

Any additional information you’d like to provide regarding Internet?

BILLING

Did the Conference Operations office assist you with billing?

Yes
No

Please rate them using the following scale:
1-Very Satisfied, 2- Satisfied, 3-Neutral, 4-Dissatisfied, 5-Very Dissatisfied

Timeliness of receiving final bill

Resolution to questions regarding your bill(s)

Any additional information you’d like to provide regarding billing?

Are you planning to return to UNC next summer to host your event?

Yes
No
Not applicable

Why or why not?

Would you recommend UNC to a colleague or friend as a location to host their event?

Yes
No
Not applicable

Would you be willing to have feedback on this satisfaction survey published on the UNC Conference Operations website?

Yes
No

Thank you for choosing UNC to host your camp or conference. We look forward to working with you again in the future.

Client Satisfaction Survey for UNC Conferences Operations

HOUSING

DINING

PARKING

CLASSROOMS/AUDITORIUM SPACE

LINENS

INTERNET

BILLING